Dealers

Your peace of mind is our top priority

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(800) 597-7203

The Central Dispatch Center (TCDC)

Independent alarm companies understand that choosing the right central station is a decision that will directly impact their success and value within the industry.

At The Central Dispatch Center, your peace of mind is our top priority. We make it our business to understand the needs of alarm companies and their customers. Family owned since 1957, the Five-Diamond Certified, UL-Listed Central Dispatch Center offers top notch wholesale security and fire alarm monitoring at very competitive prices.

TCDC Services

  • Live operator answering – NO Auto Attendant
  • Customized special instructions – including scheduled and rotating call lists
  • Automatic alarm prioritizing
  • Real time quality control
  • Text & email notifications
  • Long term history archiving
  • Customized response levels
  • Operator tech support
  • Integrated Receiver formats
  • Dealer and Subscriber Remote access
    • Customer Information
    • Reports
    • Customer Activity
    • Option to put accounts on/off test
    • Request changes
    • Update account information
  • Remote programming assistance – DMP, DSC, Silent Knight, Northern Computers and Honeywell Panels
  • Long range radio monitoring – AlarmNet, DSC, DMP, Tel-Guard and Uplink
  • Two-Way Voice
Central Station Phones

UL Redundancies Include:


  • Redundant phone switches
  • UPS battery backup
  • Dual power generators, with dual fuel sources
  • Triple redundancy Automation – Bold Technologies, Inc.
  • Fully redundant state of-the-art alarm receivers – Sur-Gard System III, Alarmnet 7810ir, DMP SCS-1R
  • UL approved Disaster Recovery Plan