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Moon Medical Alert

What Is Moon Medical Alert?

One answer to the needs of many older people for both security and independence is what's called a Personal Emergency Response System [PERS]: a signaling device that summons help during an emergency.

When an emergency occurs, you simply press the button on your pendant or hand transmitter to alert our response center that you need help.

Here's how it works...

The PERS system consists of two components: a portable, water-proof help button (transmitter), which the user wears or carries, and a receiver unit connected to the user's telephone line (no new line is needed).

If the PERS user experiences a fall or other emergency, medical or otherwise, he or she can simply press the portable help button to call for aid.

Once the button is pressed, it activates the receiver, which in turn dials the Moon Medical Alert Center which has caring, extensively-trained specialists on call 24 hours a day, 365 days a year.

You are quickly put into two-way, hands-free voice communication with one of our specialists, who simultaneously have your vital, life-saving information available in front of them on their computer screens.

They can see your pertinent medical history, your precise location, preferred hospital, and contact information for your closest Responders (relatives, neighbors, and friends).

They can then contact these responders as well as your local Emergency Services (ambulance, police, fire), and relay your information and any special instructions, all while remaining in constant voice communication with you until help arrives, enabling early intervention and reducing the risk of the debilitating injuries that often result from long periods of time without help following a medical emergency.

Who Is At Risk?

  • One out of three Americans age 65 and older falls at least once a year. The chances of surviving a fall are six times greater if you are found within one hour.

  • The National Heart Association reports that 350,000 of the 1.6 million Americans that suffer from heart attacks die because help does not arrive on time.

  • Every minute that a stroke victim goes unattended, the chance of permanent disability or death increases dramatically.

  • The National Safety Council reported that over 3 million people will sustain disabling injuries in or around their home; more than 100,000 will be permanently disabled and more than 20,000 will die.

  • U.S. Government studies estimate that at least 260,000 of the 1 million people over age 65 in nursing homes don't have to be there - and don't want to be there.

  • The National Fire Protection Agency reported that there were over 500,000 annual home fires resulting in over 4 billion dollars in damage and over 25,000 deaths or major injuries.

  • The Department of Justice reported that one out of every four households will be the victim of burglary this year. A burglary occurs every 10 seconds in the U.S.

  • The New England Journal of Medicine concluded that for elderly people who live alone, becoming incapacitated and unable to get help is a common event, which usually marks the end of their ability to live independently.

While we can't prevent an emergency from occurring, what is seldom realized is that it isn't always the emergency itself that results in debilitating injuries, but the fact that the sufferer lays unattended for long periods of time. Moon Medical Alert provides help with the easy push of a button, allowing for early intervention and providing seniors with the opportunity for independence and peace of mind.

Why Moon Medical Alert?

The Moon Medical Alert network has been servicing customers for over 24 years, and is unsurpassed in terms of care, quality, and cost. Here's what we base our long-standing success and industry superiority on:

  • Our network is the leading and largest direct marketer of Personal Emergency Response Systems in the world.

  • We have multiple government contracts with dozens of state programs.

  • We currently service more than 75,000 satisfied customers annually.

  • We provide our customers with state-of-the-art equipment including the most technologically advanced systems available to adapt to your ever-changing needs.

  • Moon Medical Alert works with standard phone lines as well as digital subscriber lines (DSL) and VoIP (Voice over Internet Protocol), most of our competitors systems don't.

  • We maintain two high-tech monitoring centers, each staffed with specially trained operators, and each fully equipped to back up the other in case of emergency or extended blackout.

  • We offer the lowest prices in the industry, guaranteed.

  • Our corporate policies are unbeatable. There are no long-term contracts and you are free to cancel at any time after a 30-day written notice.

  • We give you Guarantees, not just Warranties.

  • We have unsurpassed quality of service and a highly-trained, dependable, staff that cares.

Moon Medical Alert Guarantees, Not Just Warranties!

Moon Medical Alert is a direct provider (we do not use agents or franchisees). Moon Medical Alert monitors, and supports all of our own equipment. That's why our prices are the guaranteed lowest, our rates are guaranteed not to increase, and all equipment is fully replacement guaranteed (not just a limited time warranty):

  • The Moon Medical Alert monthly service rate you pay is guaranteed not to increase for as long as you remain a subscriber.

  • Moon Medical Alert guarantees all of our equipment for as long as you remain a subscriber. If at any time any part of the system should fail to work properly due to a fault in the system, Moon Medical Alert will replace it at no cost to the subscriber.

*Total yearly price includes installation, monitoring and rental fees, and the value of any promotional gift. Expires one year after installation of the system.

Questions About Moon Medical Alert?


How much does it cost?

  • With Moon Medical Alert there are no hidden costs, long-term contracts, or equipment purchase requirements. The total cost can be broken down into two components: (1) the monthly monitoring and leasing fee, and (2) the one-time start-up costs.

    • The monthly monitoring and leasing fee is only $34.95, and guaranteed for life not to increase.

Will I be locked into a long-term contract?

  • Absolutely not. With Moon Medical Alert there are no long-term contracts and our service can be cancelled at any time, and for any reason, with 30 days written notice and the return of our equipment.

    $34.95 PER MONTH

    There is a one-time programming and set-up fee of $49.
    LIMITED TIME OFFER: NO SET-UP FEES!

Will the price I pay ever increase?

  • No. With Moon Medical Alert the price you pay when you start your service is the price you will always pay.

Are there extra charges for an additional person?

  • No. The Moon Medical Alert service is not based on the number of people who could benefit from the service.

How do I install it?

  • The Moon Medical Alert unit sets up in just a few simple steps. We send you your system with simple, easy-to-read instructions. You can do it yourself or have a friend, neighbor or family member help you if it makes you more comfortable. Once you've completed the set up, simply press the help-button to test the unit and have our medical alert center confirm that you've done a perfect job.

Must I install a new telephone jack?

  • No. The base unit simply plugs into your existing phone jack.

Will this system work if I only have a cell phone?

  • No, our service requires access to a Land Phone Line.

Do I have to be in the same room as the base-unit for it to work?

  • No. You can be in a different room, on a different floor, or out getting the mail and the signal will still be received in most cases, as long as you are within about 300 feet of the base-unit.

Do I talk into the button to get help?

  • No. The button is used to activate the unit.

What if I press the help-button but am unable to speak?

  • If our medical alert center receives an alarm but is unable to establish voice communications with you, they will immediately dispatch emergency services and your specified responders.

What if I can't answer the door?

  • Our monitors also contact neighbors, family, and friends. You let us know in advance who has access to your home and they can direct your rescuers.

Can I wear the transmitter in the shower?

  • Yes. The transmitter is water-resistant and you can shower with it. The transmitter should not be taken into a bathtub.

Can I transfer the system if I am moving or taking a long vacation?

  • Yes. Just be sure to notify us at least 24 hours in advance so that we can update your records.

Motivating A Loved One

It isn't easy for a person who has been independent all their life to come to terms with limitations. It isn't easy to convince a person who has provided for others all their life that they now need care. They want and deserve the dignity of self-reliance. Often fear is a factor; fear of encroaching confinement in a nursing home or a hospital.

But Moon Medical Alert offers the opposite of all this.
Moon Medical Alert is independence.
Moon Medical Alert is self-reliance.
Moon Medical Alert is dignity.
Moon Medical Alert is care.

When approaching a loved one with the idea of Moon Medical Alert, tact is extremely important. Put yourself in their place. Stress the freedom that comes from the system. Tell them that the federal government reports that more than 25% of people over 65 and in nursing homes needn't be there if they had access to proper care. Let them know that this is the way of keeping them in your lives that gives them security, and you peace of mind.

When someone is linked to the Moon Medical Alert Network they're protected no matter where they go 24 hours a day, seven days a week - even when they travel. Let them know that Moon Medical Alert is like insurance - they may not use it today, but if they ever should need it, they'll be glad that they have it.

Let them know you love them and want them around as long as possible.

Let them know you care and let them know that Moon Medical Alert does too.

Equipment Installation

The Moon Medical Alert system sets up in just a few minutes. We ship your equipment to you pre-programmed and everything you will need is included in the box.

Simply plug the phone cord into the phone jack and plug in the power cord, then press the power/reset button to reset the system. That's it, it's set up.

Now, put on your necklace transmitter and push the help button to test the system and see exactly how it works. After you've told the Response Center operator that everything is ok, press the power/reset button again and go about your day with the comfort of knowing that Moon Medical Alert is there if you should need it.

If you experience any problems, or would just feel more comfortable having one of our technicians walk you through the process, you can call our toll-free installation support hotline 24 hours a day and we'll be glad to help you.

You can test your system as often as you like on your own.

The Moon Medical Alert system is also Fully Supervised. This means that the system frequently checks itself on its own, and will alert the Response Center automatically should it detect a problem such as a low battery.

In the event of a technical problem, our support staff will work with you to try and resolve the issue over the telephone. Very often, there is a simple oversight such as the power cord falling out of the socket. If the problem cannot be remedied remotely, we will send you a replacement system or part, next day delivery.